X

Return And Cancellation Policy

What is the Return policy period applicable for different categories?

10 Days from the date of delivery/ installation is the standard return period allowed to file a return request, for all the categories except for real plants. Service providers are not included under this policy period.

All the products under a particular category may not have the same return/replacement period. Kindly always check the respective product's return/replacement policy.

How does Plantlane help in resolving any issue with a product purchased on Plantlane?

If you're facing any issues with a product purchased on Plantlane, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, or with assistance over call or a Plantlane (or partner) personnel may visit your place. The seller will arrange for a replacement if the issue has not been resolved.

In case the item is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided by the seller.

What are the checks done by Plantlane while accepting (picking up) a return product from the customer?

During pick-up, your product will be checked for the following conditions.

  1. Correct Product
    • IMEI/name/image/brand/serial number/article number/bar code should match and MRP tag should be undetached and clearly visible.
  2. Complete Product
    • All in-the- box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
  3. Unused Product
    • The product should be unused, unwashed, unsoiled, and with non-tampered quality check seals/warranty seals (wherever applicable).
  4. Undamaged Product
    • The product should be undamaged and without any scratches, dents, tears or holes.
  5. Undamaged Packaging
    • Product's original packaging/box should be undamaged.

How do I return an item purchased on Plantlane?

You can return an order by following these steps:

  1. Create a Return Request
    • Log into Plantlane account
    • Go to 'My Orders'
    • Click 'Return' to open the Return Request form
    • Select 'Replacement' or 'Refund'
  2. 'Item to be Returned' is picked up
    • The item you wish to return will be picked up from your doorstep.
  3. Refund Initiated
    • In most cases, the refund is initiated after the seller has received the returned product.
    • Once the order will be cancelled, the Refund process will take 10 to 15 days.

Important:

  • Please ensure that the correct and complete product is handed over
  • The product should also be in unused, undamaged and original condition
  • Returned product should include everything from the originally delivered package including price tags, labels, original packaging, freebies and accessories
  • In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt by the seller.

Returns are subject to the return policy that is applicable to the product category and the respective seller. Know more about return policy period applicable for different categories here

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns

  • Return request is made outside the specified time frame
  • Product is damaged because of use or Product is not in the same condition as you received it
  • Products with tampered or missing serial numbers
  • Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories

Do I have to return the free gift when I return a product?

Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.

I've still not received the refund to my bank account. Why?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

I have changed my mind and would like to retain the product. What do I do?

Please call us to cancel your return request and we will do the needful.

How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.