10 Days from the date of delivery/ installation is the standard return period allowed to file a return request, for all the categories except for real plants. Service providers are not included under this policy period.
All the products under a particular category may not have the same return/replacement period. Kindly always check the respective product's return/replacement policy.
If you're facing any issues with a product purchased on Plantlane, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, or with assistance over call or a Plantlane (or partner) personnel may visit your place. The seller will arrange for a replacement if the issue has not been resolved.
In case the item is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided by the seller.
During pick-up, your product will be checked for the following conditions.
You can return an order by following these steps:
Returns are subject to the return policy that is applicable to the product category and the respective seller. Know more about return policy period applicable for different categories here
There are certain scenarios where it is difficult for us to support returns
Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.
Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.
Please call us to cancel your return request and we will do the needful.
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.
In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.
Unfortunately, an order cannot be cancelled once the item has been delivered to you.
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.